page 8 of 10


Phone calls

Some users prefer to interact through a phone call. In this case, you will be presented with the same basic information about the user, and also with information about the health question.

Shortly after accepting the call, your phone will ring. You will be asked to follow very simple instructions, and then will be connected with the patient.

  1. Please briefly present yourself (I am Dr… from …).

  2. The purpose of the call is the same as the text answers: to solve health-related questions from Abi users. It is not intended for diagnosis and prescriptions. It is also not to be used as an emergency service. The topic of the call is already explained in the text message from the user.

  3. The call is recorded and securely stored for quality control purposes