It is very important to understand that you don’t have to answer questions if you don’t feel comfortable with the information or the topic. Abi can send the question to other doctors, and probably one of them will be happy to answer.
We expect you to use your medical common sense to introduce only information that is in accordance with the info provided by the user. For text answers, if you need more information to answer, you should use the “Clarify” button instead of answering right away. If you are not able to give a pertinent answer, or you know another doctor might have a better answer, you can Skip the question or Cancel at any point during the process.
We like our doctors to use a sober and gentle style for the answers. Our users, as most people do, don’t like short and sharp answers, even if they may sometimes provide information using a truncated ‘SMS-style’ or writing. Some doctors finish their answers with sentences like “I hope this helped” or “happy to help” which our users appreciate.
Content of the answer
Your answers are supposed to be informative, and to help the users with the doubts they have about their health. You are not supposed to provide diagnoses or treatments unless it is extremely clear to you and always explaining that the opinions is given according to the information available.
Since the patient remains anonymous, no patient-doctor relationship is established. It is clearly explained to the patient that Abi’s service is for general information purposes. Therefore if pressed to give a diagnosis or a treatment, always refer the patient to a local physician and explain that the service is not intended for that. You sure? This seems too extreme. It’s not a problem is they give a diagnosis and recommending treatment is a key part of the service. . .
What do you do when you receive a question
First, you will be notified by Abi that there is a “New question available”. If you want to see the question, just press Next Question button.