How long will it take you to answer?
Most text answers will take you 1 to 3 minutes.
For calls, it is usually less than 10 minutes. Some calls might be very quick and other might be longer, but in general we rely on your criteria for the duration of the call.
How do Clarifications work?
When you send a clarification question to the user, he will receive it in his phone. The answer from the patient will come usually very quickly. You will be able to see the string of questions and answers between you and the patient.
Will you always receive back the clarification from the user?
We prioritize you as the recipient of the answer, but in case you are not available, to avoid excessive time between answer and questions, another doctor will be presented the whole conversation and be able to answer.
This can also happen the other way around: you will sometimes receive questions that have already had a clarification question from a doctor, and an answer from the patient.
Are you paid to ask for clarification questions?
No. You are only paid for final answers. But we take in consideration clarification questions in the evaluation of our collaborators as positive. Positive evaluations lead to receiving more questions.
What does the user see when I send an answer?
When you send an answer, the user receives a message from Abi. It contains information about you (country, surname, speciality) and the body of your answer, which is quoted exactly as you sent it to Abi.
What information about me is shared with the user?
To provide context to your answers, the user is presented with your Surname, Specialty and country of practice. The user will never see your contact details.